CT1 Terms of Service

1. Acceptance of Terms

By accessing or using CT1 ("the Service"), provided by CT1 ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, strictly do not use the Service.

2. Description of Service

CT1 provides a suite of business management tools for contractors, including Customer Relationship Management (CRM), estimating, scheduling, training, and AI-assisted communication features.

3. User Accounts

To use CT1, you must register for an account. You agree to:

• Provide accurate and complete business information.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

4. Artificial Intelligence (AI) Disclaimer

CT1 utilizes Artificial Intelligence (AI) to assist with call handling, drafting emails, and providing business insights. By using these features, you acknowledge that:

• AI is Not Infallible: AI-generated content may contain errors, inaccuracies, or "hallucinations." You should always verify estimates, generated emails, and scheduling details before finalizing them with your customers.
• No Professional Advice: AI suggestions are for informational purposes only and do not constitute legal, financial, or engineering advice.
• Liability: CT1 is not liable for any errors in estimates, lost leads, or scheduling conflicts resulting from reliance on AI-generated content.

5. Payment and Subscription

• Billing: Services are billed on a subscription basis (monthly or annually). Payments are processed securely via third-party providers (e.g., Stripe).
• Changes: We reserve the right to change pricing with 30 days' notice.
• Cancellation: You may cancel your subscription at any time via your account settings. Access will continue until the end of the current billing cycle. No refunds are provided for partial months.

6. Acceptable Use Policy

You agree not to use CT1 to:

• Send unsolicited spam or violate the TCPA (Telephone Consumer Protection Act).
• Upload malware, viruses, or harmful code.
• Harass, abuse, or threaten others.
• Reverse engineer or attempt to copy the Service's underlying code.
• Use the Service for any illegal purpose.

7. Google Integration

If you connect your Google Account:

• You grant CT1 permission to access your Gmail and Calendar data strictly as described in our Privacy Policy and Google API Limited Use Disclosure.
• We do not use your Google Workspace data to train general AI models for other customers.
• You may revoke this access at any time via Google Security Settings.

8. Intellectual Property

• Your Data: You retain ownership of all data, leads, and content you upload to CT1.
• Our IP: CT1 retains all rights to the software, design, code, and training materials provided within the Service.

9. Termination

We reserve the right to suspend or terminate your account immediately if you violate these Terms, specifically regarding illegal activity, non-payment, or abuse of the Service.

10. Limitation of Liability

To the maximum extent permitted by law, CT1 shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

11. Governing Law

These Terms are governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts located in Macomb County, Michigan.

12. Contact Information

• CT1
• 31780 Groesbeck Hwy
• Fraser, MI 48026
• Email: sales@myct1.com

13. SMS Messaging Terms

13.1 Service Description

myCT1 offers an SMS messaging service that sends transactional text messages to users related to their account activity. These messages include job updates, appointment confirmations, scheduling notifications, estimate notifications, task assignments, lead notifications, and workflow alerts.

13.2 User Consent

By selecting the SMS opt-in checkbox on https://myct1.com/contact, you consent to receive transactional SMS messages from myCT1 at the phone number you provide. Consent is not required to use the myCT1 platform or to purchase any product or service.

13.3 Message Frequency

Message frequency varies based on your account activity and usage of the myCT1 platform.

13.4 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

13.5 Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message from myCT1. You will receive a one-time confirmation that you have been unsubscribed. To resume receiving messages, reply START.

13.6 Help

For assistance, reply HELP to any message from myCT1, email sales@myct1.com, or call (419) 827-4285.

13.7 Carrier Compatibility

SMS messaging is supported on all major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.

13.8 Liability

myCT1 is not responsible for messages that are delayed or not delivered due to carrier network issues, device incompatibility, or other factors outside our control.